1. What is demi-fine jewellery?

Demi-fine jewellery is a premium category that sits between fine jewellery (solid gold and diamonds) and fashion jewellery (brass or imitation pieces).

Svarnavi demi-fine jewellery is crafted using 925 sterling silver as the base metal, finished with high-quality gold vermeil or premium plating. It offers the elegance of fine jewellery with better affordability and durability than imitation jewellery.

2. Will the jewellery tarnish?

Our jewellery is crafted using 925 sterling silver and premium plating technology.

With proper care and storage, it will not tarnish easily. However, like all silver and gold-plated jewellery, exposure to moisture, perfumes, sweat, and chemicals can affect its shine over time.

We recommend:

• Storing in an airtight pouch
  
• Keeping away from chemicals and perfumes
  
• Wiping gently after use
  

3. Is it pure silver?

Yes. Our jewellery is made using 92.5% pure sterling silver, which is the highest standard used for crafting durable silver ornaments.

Each piece meets quality standards suitable for everyday wear.

4. What kind of stones do you use?

We use a mix of:

• High-quality zircon (CZ) stones
  
• Natural semi-precious stones (in selected designs)
  
• Premium synthetic stones (where specified)
  

Each product description clearly mentions the type of stone used in that specific piece.

5. Is the gold plating real gold?

Yes. Our gold-finished jewellery is plated using 22K gold vermeil or premium gold plating, giving it a rich, real-gold appearance.

We do not use harmful chemicals or lacquer coatings.

6. How long does the gold plating last?

The longevity of plating depends on:

• Frequency of use
  
• Exposure to sweat and humidity
  
• Proper storage
  

With proper care, the plating maintains its shine for a long time. We recommend using gold-finished pieces occasionally and storing them properly after use.

7. Is Svarnavi jewellery suitable for daily wear?

Yes. Our jewellery is designed to be lightweight, skin-friendly, and comfortable for daily wear.

However, we recommend removing jewellery before swimming, showering, or intense physical activity to maintain its shine.

8. Is the jewellery safe for sensitive skin?

Yes. Since our base metal is 925 sterling silver, it is generally suitable for sensitive skin.

If you have extremely sensitive skin, we recommend reviewing material details mentioned on the product page.

9. Do you offer a buyback policy?

Yes. Svarnavi offers a 100% lifetime buyback on silver value based on the current silver rate (as per our buyback policy terms).

If you choose store wallet credit, you receive additional benefits as per policy.

10. How should I store my jewellery?

To maintain shine and durability:

• Store in an airtight pouch or box
  
• Keep away from direct sunlight
  
• Avoid contact with perfumes and chemicals
  
• Clean gently with a soft dry cloth
  

11. Do you provide an authenticity certificate?

Yes. Each Svarnavi jewellery piece comes with an authenticity confirmation and proper packaging.

12. How long does delivery take?

Delivery timelines may vary depending on your location. Estimated delivery time will be shown at checkout.

13. Can I return or exchange my jewellery?

Please refer to our Return & Exchange Policy page for complete details regarding eligibility and timelines.

14. How can I contact Svarnavi customer support?

You can reach us at:

📩 care@svarnavi.in

We are happy to assist you.