Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.svarnavi.in

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, we collect information about the pages or products you view, the websites or search terms that referred you to us, and how you interact with the Site. We refer to this automatically collected data as “Device Information.”

We collect Device Information using:

  • Cookies – small data files stored on your device that help improve your browsing experience.
  • Log files – track actions occurring on the Site including IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags & pixels – electronic files used to record browsing behavior and measure marketing performance.

When you make or attempt to make a purchase through the Site, we collect certain information including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details

We do not store your credit card or sensitive payment details on our servers. All payment transactions are processed securely through authorized payment gateways.

We refer to this information as “Order Information.”

When we mention “Personal Information”, it includes both Device Information and Order Information.

We shall not be responsible for the authenticity of personal information provided by you.

HOW WE USE YOUR PERSONAL INFORMATION

We use Order Information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Provide invoices and order confirmations
  • Communicate with you regarding your order
  • Screen orders for potential fraud or risk
  • Provide product updates, offers, and promotions (if opted in)

We use Device Information to:

  • Detect fraud and enhance security
  • Improve website performance and user experience
  • Analyze customer browsing behavior
  • Measure marketing campaign effectiveness

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third parties to operate our business effectively, including:

  • Shopify (our e-commerce platform provider)
  • Payment gateway providers
  • Shipping and logistics partners
  • Marketing and analytics services (such as Google Analytics)

We may also share your information if required to comply with legal obligations, court orders, or government requests.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide relevant advertisements and marketing communications.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


YOUR RIGHTS

You may choose not to provide personal information. However, in such cases, we may not be able to provide certain services or complete your orders.

If you wish to:

  • Access your personal data
  • Correct or update your information
  • Delete your information
  • Withdraw consent

You may contact us using the details below. We will process valid requests within a reasonable time, subject to legal and operational requirements.

DATA RETENTION

We retain your Order Information for our records unless and until you request deletion, subject to legal obligations.

DO NOT TRACK

Please note that we do not alter our data collection practices in response to Do Not Track signals.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

AGREEMENT TO RECEIVE COMMUNICATIONS

By using our Site, you consent to receive communications from us including emails, SMS, promotional messages, newsletters, and transactional notifications related to your orders and updates about Svarnavi products and offers.

You may opt out of promotional communications at any time.

CONTACT US

For more information about our privacy practices, or if you have questions or complaints, please contact us at:

Email: care@svarnavi.in